What's Vivid Reign?
Vivid Reign™ is a postmillennial independent music label.
Our slogan: "StayVivid for His reign."
Who's Airic?
"I'm a music artist, mix engineer and founder of Vivid Reign (indie music label) and Mazadi Vision (multimedia company). My goal has always been the same vision, using music to change the world...as "cheesy" as that sounds, I mean that."
– Airic
Subscriptions vs Memberships?
Subscriptions are reoccurring orders of our merch.
Memberships is our fan club with exclusive perks for your monthly support.
Can I cancel my subscription?
Your subscription or membership may be cancelled at any time without hassle. Please contact us if you need help cancelling.
What are the benefits of becoming a VR Member?
PERKS
TIER 1 – GOLD
- Subscriber Badge
- Custom Emojis
- Members-only Chats
- Members-only Events
- Exclusive downloads
- Exclusive Content
- Exclusive Merch
- 10% Discount on All Merch
- Behind The Scenes Content
- Ask Me Anything 24/7 (AMA)
- Presale access to limited NFTs
- Members-only Referral Network
TIER 2 – PLATINUM
- All perks from Tier 1
- Backer Credits (Closing Thank You Scroll)
- Giveaways
- Presale Access to Signed Albums
TIER 3 – DIAMOND
- All perks from Tier 1 and Tier 2
- A Custom Song
- Signed Print of our Video Call Screenshot
How much new content will I get per month?
I'm releasing at least 1 song per month, with 4 weekly live streams, and daily vlog content.
– Airic
How do I join the VR membership?
You can join on Discord
What if I'm already subscribed as a member on another platform?
Discord.com is the main membership platform, but if you already support VR as a monthly member on other platforms like Instagram, YouTube, X, Twitch, Substack, TikTok, etc. then send me a text (+1 305-203-3343) or email (airic@vividreign.com) so I can add you as a Discord member for free – that way you don't have to cancel your other membership to enjoy your perks there while still getting the benefits of the Discord membership.
What if I'm not comfortable paying a monthly amount?
No pressure, instead of a monthly membership subscription, you can get access by:
Owning a NFT (coming soon—sign up for email alerts to stay updated!)
Owning any NFT from our whitelisted collections:
How else can I support without joining the membership?
If you don't mind skipping the membership perks and just want to support one-time, then you can do that by either:
Buying music or merch on the VR online store
You can "give once" by tipping using:
Bitcoin – BTC address: bc1qzkxj2w3hwgpdgncckytlwj 82f8g3j9zr2q05vr
Join our charity efforts? Please contribute to my favorite non-profit organizations:
Sidenote: I'm not partnered with these orgs, this is just something I want to do. Thanks.
How else can I support without spending money?
Help spread the word to your friends:
- join our text club
- follow our socials
- stream our music and videos, etc.
- Word-of-mouth is the most effective promo!
Do I have to pay in US Dollars?
Currently on Discord's platform, USD is the standard for Server Subscriptions.
BTC is only possible as one-time tip payments. I'm working on getting a recurring payment system that works with BTC asap!
BTC address: bc1qzkxj2w3hwgpdgncckytlwj 82f8g3j9zr2q05vr
Can I stop donating in the future?
Of course, you can cancel or adjust your pledge amount for any reason at any time.
How do I connect my wallet to verify my NFT?
In the nft-verification channel on our Discord community, click the Let's Go button and just follow the steps. Once your wallet's successfully connected, all the members-only channels will be displayed for your access. Don't hesitate to ask for help if you get lost!
Was this info helpful? Still have questions?
Text "FAQ" to +1-305-203-3343 and I'll help you out.
COLLABORATIONS
Merch Collabs
Want to collab on some merch designs? Let's talk, send me a message at airic@vividreign.com
Music Collabs
Email mgmt@vividreign.com and let's talk!
Ordering
Can I cancel my order?
Yes, if your order has not shipped out yet. You can reach out to sales@vividreign.com to cancel your order with your order number and name on the shipping address.
I do not live in the U.S.A. Can I order online?
Yes.
How do I contact customer service?
You can call +1 (305) 203-3343 or email sales@vividreign.com with any questions regarding your order.
Can I place an order for a custom item online?
Yes, for custom design requests send us an email at team@vividreign.com and we'll get back to you ASAP to discuss your idea! This service is available for prior customers, VR members and collaborators.
Do you restock your inventory?
We only restock "Essential" designs. All other items are "Limited" – meaning only a limited amount of units are sold, so take advantage!
SHIPPING
When will my order ship?
Your order will be shipped within 7-14 business days. Once your order ships please allow 2-weeks for domestic delivery and up to 4 weeks for international.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
International Purchases:
All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via DHL Express, except for orders going to Russia, we will ship via USPS. Any refused shipments will not be refunded.
How much is shipping?
All orders are shipped at a flat rate. Pricing varies by tiers.
What if UPS/USPS marks my package as delivered but it’s nowhere to be found?
If your package is missing and nowhere to be found, you can reach out to us, and we will file a claim with UPS. The investigation can take up to 8 days. We won’t be able to refund until UPS comes back with the status of the claim.
Returns & Exchanges
What is your return policy?
We offer store credit or exchange only for item(s) shipped back to us within 7 days of receiving your item(s). Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no credit will be issued for the item.
Once we have received and inspected the item(s) from your return a credit will be sent via email that can be used towards your next purchase online. Shipping costs are non-refundable. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected.
Shipping costs are non-refundable.
We do not offer refunds back to the original payment method.
If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you.
Returns or exchanges from online orders are not accepted in-person. Also, credit issued from online orders can only be applied to online orders, and will not be accepted in-person.
What is Shop Now and how does it work?
When you make a return, you also have the Shop Now option, which allows you to use your store credit earlier if you'd prefer not to wait until your return items have been received and inspected to start shopping. Once we've received and accepted your return, your new order will automatically ship out.
Shows & Events
When's the next tour?
I'm currently not on tour. If you want me to come to your city, send me a request here!
Do I have to pay to watch live streams?
All performances on live streams via YouTube (or related platforms like Twitch, Rumble, etc.) are free.
Streams that are ticketed are either broadcasted on Stageit, or our membership channel via Discord. You can tune in by buying a one-time ticket/free trial access or become a member to gain access to all ticketed shows.
What's the difference between Free Shows and Ticketed Shows?
Free shows are streamed live on YouTube, Twitch, Rumble and other related social platforms. We perform songs that are already released, talk on live chat, and just hang out.
Ticketed shows are streamed live on our membership channel via Discord – featuring songs that are already released and performances of unreleased songs that will never drop!
When does Airic perform live stream shows?
Members Only: Every Sunday, 11PM-12AM
FREE: Occasional benefit shows on YouTube. Subscribe and turn on notifications so you don't miss the next show!
